I began to cry with joy, she knew at that moment that my whole life was about to change. I heard machines, beeping, elevators chime, all I could think was how much more can I hear? Arriving home my loving husband greeted me with "welcome Home Honey; I instantly replied thank you ! this is something i would not have heard before.. Paula has given me courage through informed knowledge and tools that will help me. and Her service goes above and beyond